Frequently Asked Questions

International Delivery & Security

We ensure your order arrives safely and securely, from our atelier to your door, with transparent processes every step of the way.

Reliable Global Shipping

Real-time Order Tracking

Secure & Transparent Checkout

We offer tracked international delivery, ensuring your gown arrives safely. Shipping times vary by destination, typically 7-14 business days.

Monitor your order's journey with comprehensive tracking from dispatch to delivery. You'll receive updates at every major milestone.

All transactions are processed via encrypted channels. Prices are in USD with no hidden fees; duties or taxes are calculated at checkout.

Policies & Custom Orders

Our flexible policies and dedicated support ensure a smooth experience for both individual brides and boutique partners.

Flexible Returns Policy

Custom Sizing & Design

Wholesale & Boutique Partners

We offer a clear returns policy for unworn, unaltered items within 14 days of receipt. Custom orders may have specific terms.

Many of our gowns can be tailored to your specific measurements or customized. Contact our concierge for bespoke requests.

We welcome partnerships with bridal boutiques and event stores worldwide. Inquire about our wholesale pricing and terms.